Shipping and Returns Policy
Shipping Information
Thank you for choosing Wish4FairTrade as your preferred shopping destination for ethically sourced products. Our commitment to quality and responsible trade extends to our shipping and returns policies, ensuring your satisfaction every step of the way.
Exclusions
In our effort to serve you better, we want to make sure you're aware of our exclusions for next day delivery. This service, unfortunately, does not cover Sunday deliveries and applies to specific UK postcodes. To provide clarity, here are some of the postcodes where next day delivery is not available:
| Postcode | Order Value < £150 | Order Value > £150 | Carriage Charge |
|---|---|---|---|
| AB10-16, AB21-25 | Not available | Not available | Not applicable |
| HS1, HS2 | Not available | Not available | Not applicable |
International Deliveries
At Wish4FairTrade, we take pride in serving a global community of conscious consumers. For our valued customers outside of the UK, we offer international shipping options that cater to your location. Shipping costs for European destinations will be calculated and presented during the checkout process, allowing you to make an informed decision. For orders beyond Europe, our dedicated team will promptly provide you with accurate delivery charges upon order receipt, ensuring a transparent and seamless experience.
Returns Information
Your satisfaction is our top priority, and we strive to maintain the highest level of quality and service. While we're confident in the products we offer, we understand that preferences may vary. Our returns policy is designed to accommodate your needs:
For non-chilled and non-frozen items, we accept returns within 30 days of purchase. To initiate a return, please follow these simple steps:
- Ensure the item(s) are in their original condition and packaging.
- Include a copy of the invoice, clearly indicating the reason for the return.
- Securely package the goods to prevent any damage during transit.
For your convenience, we offer the option of arranging a collection for your return items. Please note that a nominal charge will apply based on the rates set by our trusted logistics partner. This charge helps cover the costs associated with processing your return and maintaining our minimal mark-up policy.
Contact Us
We value your feedback and are dedicated to providing exceptional customer support. If you have any questions, concerns, or require assistance, our friendly and knowledgeable team is here to help. Feel free to Contact Us at your convenience.
Thank you for being a part of the Wish4FairTrade community. Your conscious choices make a positive impact on global trade and empower artisans worldwide. Happy shopping!
